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Marcus Reeder
2846 College St.
Jacksonville, FL 32205
(904) 371-2954
marcreeder@gmail.com
QUALIFICATIONS
DNS Support
HTML
Hardware
Support
Search Engine Optimization
Customer Service
Window Operating Systems 98-Vista
Strong Communications skills
Microsoft Office
Public Speaking
Low Voltage Electricity
Learning MS Sharepoint
Read Electrical Schematics
OBJECTIVE
10+ years in technical and customer support working with various types of
software and hardware.
WORK EXPERIENCE
2007-Present Retention Specialist/LCM Web.com Jacksonville, FL
- Consistently take 20-30 inbound calls related to retention and support of websites. Through technical, DNS, platform or marketing solutions.
- Created Training aids for fellow agents.
- Created Procedures for improving productivity.
- Exceed requirements by 20% to sell $2,000.00 per month in products and maintain 52% saves rate.
- Search
- Required to know and use multiple Linux based systems.
2006-2007 Customer Service Consultant British
Airways Jacksonville, FL
- Assist customers with booking and changing flights with an AS400 mainframe system.
- Supply needed knowledge on a wide range of products associated with the travel industry.
2003-2006 Customer Support Specialist AOL Jacksonville, FL
- Team Lead
- Team Member Coaching
- Assure corporate quality measurements & statistical sales requirements.
- Quality Control Assurance Specialist
- Member of the Training Team
- Internet Connection Support
- Maintained over 50% saves rate.
MILITARY EXPERIENCE
1992-1996
Petty Officer 3rd Class United States Navy
US Naval Facility Argentia, USS Philippine Sea (Honorably Discharged)
EDUCATION
Currently Attending First Coast Career Tech
1998-2000 University of North Carolina at Charlotte
1997-1998 Central Piedmont Community College
1991-1992 Vance-Granville Community College
1987-1991 William G. Enloe High School
